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 Email:
 
888-236-4657
 
 

Guarantee

Satisfaction Guarantee

Unconditional Warranty: Our products are backed by a 90-day, money-back guarantee. If you are not happy for any reason, we will replace the product or refund your money (minus shipping). The warranty covers only one set of cartridges. (A set is one black and one color cartridge per printer model.)


Defective Items: We will replace defective items within one year of the original purchase date. Warranty applies to supplies only and not to the printer used with the supplies. Depletion of ink is not covered by the warranty.


Online Ordering and Security:To order an item, go to its page and click on the Order button. You will then see your shopping cart with the item in it.

Our site supports secure on-line purchasing through secure & socket layer (SSL) technology. The information that you provide during the shopping process is encrypted for your protection. When ordering at our site using the secure order form you will notice either a solid key or closed lock on your browser. Always look for these signs before entering your billing information.


Payment Methods

We gladly accept the following forms of payment:
VISA MasterCard
America Express  

We do not accept international credit cards, cash, or personal checks. 

Credit Cards
Your shipping address must match your credit card billing address. 

Money Orders
If you prefer, you may download the mail-order form and mail or fax your order to us.

To view and print our pdf form, you will need adobe acrobat reader. If you don't have it, you can download it free below.

All money orders should be made payable to :

Canada Inks
PO BOX 92071 MeadowBrook RPO
Edmonton, Alberta T6T 1N1
Phone:888-236-4657
Fax: 1-780-450-4226
 

Return Policy

  • 100% Unconditional Money Back Guarantee. No questions asked! We're absolutely convinced that we have an unbeatable combination of price, quality and support, so we offer a no-questions-asked, 90-day money-back guarantee. If you're dissatisfied for any reason within the first 90 days, We will immediately replace the item or refund 100% of your money, not including shipping fees upon receipt of your returned product.

    If you would like a refund or exchange, please call us at 1-888-236-4657(CDN-INKS)

    Return procedures
    • When returning a non-defective or a defective item, you must include a note containing your Online_Order Number and a request for replacement or refund. No returns will be accepted without a CanadaInks.com Return Merchandise Authorization (RMA) number on the package and a copy of the original order receipt or packing slip enclosed. Include your daytime phone number and email address. All cartridges that are returned must contain at least 75% of the cartridge as new capacity. Please send your returns to:

      Attn:Returns Department
      Canada Inks
      PO BOX 92071
      Edmonton , AB, T6T 1N1
      Canada
    • Please allow up to 7 business days after we receive your return for your repair, replacement or refund to be processed. All credits will be made within 7 working days to the credit card holder. Credit card companies can take up to 30 days to process a credit from a merchant.
    • Canada Inks will not be responsible for damaged parts if customer does not follow this process. Please retain shipping information including tracking numbers, until your account has been credited by CanadaInks or replacement product is received. CanadaInks cannot be held liable for any lost packages that are not given any type of tracking number or documentation. If CanadaInks determines that failure of the product(s) was not a result of a defect in materials or workmanship, or if the reason for return does not involve failure, then CanadaInks reserves the right to charge the customer for parts and labor at Canada Inks current labor rate, or charge the customer a 20% restocking fee. Canada Inks will advise customer prior to assessing these charges.


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