- Collection and Use of Personal Information.
We collect the following personal information from you:-
- Contact Information such as name, email address, mailing address, phone number
- Billing Information such as credit card number, and billing address
- Unique Identifiers such as user name, account number, password
- Preferences Information such as product wish lists, order history, marketing preferences
We do not automatically collect personal information when you browse the Website. We only collect personally identifiable information, such as your name, address, telephone number, email address, credit card information and when you specifically and knowingly provide it to us by registering to create an account, placing an order, completing online forms, opting in to receive our newsletter and promotional offers or entering contest or drawing. Information that you furnish to Canada Inks is used to provide the services available through the Website.
We use this information to:
- Fulfill your order
- Send you an order confirmation
- Send you requested product or service information
- Respond to customer service requests
- Administer your account
- Send you a newsletter
- Conduct research and analysis
- Facilitate your transactions with other users
- Automatically-Collected Information.
We automatically collect non-personal information about the computer or devices (including mobile devices) you use to access the Website. For example, we may collect and store information such as your browser type, IP address, language, operating system, location of your wireless device (e.g. latitude and longitude), the state or country from which you accessed the Website, unique device identifier (e.g. a UDID or IDFA on Apple devices), the pages you view, the services you use, the date and time of your visit, the websites you visited immediately before and after visiting the Website, error logs and other hardware and software information. This automatically collected information does not identify and is not associated with any specific individuals. We may use third party analytics providers and technologies, including cookies and similar tools to assist in collecting this information. We may use this information to formulate statistical models about use of the Website, enhance the services available through the Website for other users, and to provide you with tailored content and advertising.
- Disclosure of Your Information to Third Parties.
We use third parties to complete certain services that are provided through the Website, such as a shipping company to fulfill orders, a credit card processing company to bill you for your orders, and an email service provider to send you newsletters in the event you opt-in to receive them. We use Live Chat to assist you if you have questions while using our site or regarding your order. We only share your information with these third parties to the extent that it is necessary to provide a particular service. These third parties are prohibited from using your information for other purposes.
We may also share your information in the following ways:
- We may make information collected through the Website available to affiliated brands that are under common ownership or control as the Website.
- We may share, as allowed by law; information about you with other companies who we believe may have products and services of interest to you. If you would like to opt-out of our sharing of your information with these other companies, please follow the instructions in the Opting out of Emails and Promotional Communications section below.
Our third party partners employ clear gifs (a.k.a. Web Beacons/Web Bugs), images, and scripts that help them better manage content on our site. We connect the information gathered to our Customers’ or Users’ personally identifiable information.
- Tailored Advertising.
The Website may include third party tailored ad technology from our ad partners which enables customized ads to be displayed to you through the Website and that manages our advertising on other sites. We do not share personal information with these third parties; however, when you use the Website, we or our third party ad partners operating the ad serving technology may use non-personal information that is collected through cookies, anonymous identifiers, such as an IDA on iOS devices, web beacons, pixels or clear GIFs to ensure that appropriate ads are presented and/or to perform analytics concerning your use of the Website and other websites tracked by our ad partners. These technologies also may control the number of times you see a given ad, deliver ads that relate to your interests, and measure the effectiveness of ad campaigns. To the extent any of this information is collected by third parties, you acknowledge and agree that such collection and use is governed by those third parties’ privacy policies and that Canada Inks is not responsible for the privacy practices of such third parties. The Website is not designed to respond to do not track signals or mechanisms from your web browser.
- User-Initiated Communication.
From time to time, portions of the Website may enable you to send emails and other types of messages to us or third parties. All such emails, messages and written communications become our property once you submit them. Whenever you choose to initiate these kinds of communications with us, you may be contacted in return.
- Opting In and Out of Emails and Promotional Communications.
To receive newsletters and other promotional communications by email, users may voluntarily sign up on the Website. From time to time, we may send you email notices or news updates alerting you to new features, products, promotions, services pertaining to our offerings, or other topics that may be of interest to you. If you no longer wish to receive promotional materials from us, you may opt out of receiving these communications by following the instructions included in each newsletter or communication or by emailing us at firstname.lastname@example.org. Please note that these opt-out processes take some time to complete, consistent with applicable law.
- Data Security.
We follow generally accepted industry standards to protect the personally identifiable information that we receive from you, while the information is being transmitted and once we receive it. When you provide us with sensitive information (such as credit card information) on our order forms, we encrypt the information using secure socket layer technology, which is commonly referred to as SSL. However, despite our best efforts, no method of transmission over the internet, or method of electronic storage is 100% secure. We encourage you to contact us immediately if you believe that any personally identifiable information that you have provided us is being used contrary to this Policy.
- Accessing or Correcting Your Information.
If your personally identifiable information changes, is inaccurate, or if you no longer wish to use the services offered through the Website, you may notify us by emailing our customer support at email@example.com or by contacting us by telephone or mail at the contact information listed below. You may request factual errors to be corrected in your personally identifiable information by sending us a request that credibly shows the errors. To protect your privacy and security, we will take reasonable steps to verify your identity before granting access or making corrections.
We will retain your information for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer use your information to provide you services contact us at firstname.lastname@example.org. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
- Third Party Links and Services.
The Website may contain links to third-party websites including social networking websites. Your use of these features may result in the collection or sharing of information about you, depending on the feature. Please be aware that we are not responsible for the content or privacy practices of other websites or services to which we link. We do not endorse or make any representations about third-party websites or services. The personal information you choose to provide to such third parties, or that is collected by them, is not covered by this Policy. We strongly encourage you to read such third parties’ privacy policies.
- Social Media Features and Widgets.
- Contacting Us.
If you have any questions about the Policy, contact us by sending an email to email@example.com You can also call us at (800) 236-4657 or write to us at:
#103 – 8170 50Th Street
Edmonton, AB, T6B 1E6
We may record the conversations that our agents or employees have with you. We do this from time to time to monitor the quality of service and accuracy of information our agents and employees give to you and to ensure that your instructions are followed. No agent or employee of the Company is authorized to waive any provisions of any of Canada Inks policies or procedures.
- Updates to Policy.
We may amend this Policy at any time by posting the changes on this page. Any changes to the Policy will become effective upon posting. If we make any material changes we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on this Site prior to the change becoming effective. Your continued use of the Website following any changes means you accept such revisions. You should check the effective date of the Policy below and review any changes since the last time you used the website.
- Effective Date.
This Policy is effective as of Feb 12, 2015.